Tuesday, July 26, 2011

Retweet: My Summer at an Indian Call Center

Andrew Marantz does something very difficult: he writes an in depth article about his experiences at an Indian call center without getting heavily bogged down in politics. It is especially noteworthy that he does this because his article appears in this next month's issue of Mother Jones.

My Summer at an Indian Call Center is a sometime sunny, always insightful look at life as a call center employee in Gurgaon, a low paying profession that employs hundreds of thousands of Indians, and one American last summer, Andrew Marantz.

In the Delhi area alone, maybe 100,000 call-center agents make their living selling vitamins to Britons or helping Americans troubleshoot their printers. I am almost certainly the only one who acquired his conversational skills accidentally—by being born in the United States.

While Marantz shies away from talking about the number jobs moved offshore from the United States, or the huge number of American companies that have call centers in India, Mother Jones does provide a handy chart, as well as links to related stories.

While I would heartily recommend Instapapering Marantz's story, I would also recommend looking at this one: Overworked America: 12 Charts that Will Make Your Blod Boil from last month. Here is one of the charts used in the story. The chart shows the gains made by the top 1 percent of wage earners (red) against the rise in productivity (green) and the average overall gain in wages (blue).