Tuesday, November 8, 2011

Consumer Reports reverses itself on iPhone recommendation: so is 'antenna-gate' now over?

Despite the glee that some tech sites expresses over the issue, Apple's antenna problems with its iPhone were always overblown. The fact that Consumer Reports brought up the issue simply gave many tech writers cover.

But this morning Consumer Reports, in a blog post, reversed itself.
The Apple iPhone 4S is among the recommended models in our newly updated Ratings of smart phones. Apple’s newest smart phone performed very well in our tests, and while it closely resembles the iPhone 4 in appearance, it doesn’t suffer the reception problem we found in its predecessor in special tests in our labs.
But despite the fact that the iPhone consistently scores first in customer satisfaction, Consume Reports could not quite get itself to rate the new iPhone first in its ratings (that went to several Android phones including the Samsung Galaxy S II and Motorola Droid Bionic).

Whatever. When you compare products based on features rather than user experience that is what is going to happen. Sadly, even after four years at this, many media companies still don't understand the concept.